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CARPETRIGHT PARTNERS WITH QSA TO IMPROVE EMPLOYEE KNOWLEDGE

Flooring retailer Carpetright is working with the Quick-Step Academy to hold a series of ‘Expert Events’ for its employees; with content covering product, technical and installation across wood, laminate and LVT flooring types.

The course provides Carpetright employees with expert levels of knowledge across wood, laminate and LVT product groups; dealing with technical performance, installation, maintenance and common issues raised by consumers.

Carpetright team member Danny Lyon said: “I have been in the flooring industry for 15 years and still walked away with lots of extra information that can be shared with my colleagues. Being honest, I expected to learn a few new things, but thought it was going to be more of a refresher course- I couldn’t have been more wrong!

“The technical and fitting information covered was invaluable and if the trainer wasn’t sure of an answer, the Academy had the technical manager available. I would highly recommend anyone considering attending one of these days to grab the opportunity with both hands.”

The Academy tailors content to the specific needs of the retailer and its employees, designing courses that help to improve knowledge of product types, as well as issues relating to installation and maintenance. On this principle, the Academy successfully works with many retailers to improve staff knowledge, having a positive impact on business and promoting better standards within the industry. There is also a beneficial impact on customer relationships through a more confident and informative salesforce.

Danny continued: “The LVT section of the day was the most beneficial, as I feel that it’s the area of business we can most grow.

“Now, after the course at the Academy, I have improved knowledge to better explain the variations between products and the different ways to install LVT over several types of subfloor.”

Lee Thompson, Technical Manager at the Academy for Excellence in Flooring, said: “Our retailer-focused training is a fantastic way to empower a salesforce, or simply to make sure that your team, no matter how small, has the knowledge now demanded by customers.

“Retailers need to be experts in every aspect of the flooring they sell and, when it comes to wood, laminate or LVT, there are few better places to turn than the Academy.”

Retailers can discuss course availability and content, by contacting the Academy for Excellence in Flooring today.

www.quick-step-academy.co.uk

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